Privacy Policy

Last updated: May 12 2025

Mexiluna Pty Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, mexiluna.com.au, or purchase our products. By using our site, you agree to the terms of this policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Personal details such as your name, address, phone number, and email address.
  • Payment information (processed securely via our payment partners, without storing your full card details).
  • Order history and purchase details.
  • IP address, browser type, and usage data through cookies and similar technologies.
  • Email addresses when you subscribe to our newsletter or opt in for marketing communications (managed through Mailchimp). We do not share these emails with any third parties.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support and respond to your inquiries.
  • Improve our products, website, and customer experience.
  • Send order confirmations, shipping updates, and marketing communications (if you have opted in).
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except as necessary to fulfill your orders, comply with legal obligations, or improve our services. This includes sharing data with:

  • Payment processors and shipping partners.
  • Service providers who assist with website hosting, marketing, and analytics.
  • Legal authorities if required by law.

4. Data Security

We take data security seriously and use industry-standard measures to protect your information from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the relevant Australian data protection authority.

6. Cookies and Tracking

Our site uses cookies to enhance your browsing experience, analyze site traffic, and understand customer preferences. You can adjust your browser settings to decline cookies if preferred.

7. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us via this contact form.